Helpdesk Technician-7070
Bartlesville, OK
Contracted
Experienced
Position: Helpdesk Technician
Position Type: W2 Contract
Position Location: Bartlesville, OK
Daily Responsibilities
- Provide direct technical support for issues involving hardware, software, and networking for users throughout the company while providing exceptional customer service.
- Field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed.
- Use strong problem-solving skills to resolve issues in a fast-paced environment while maintaining a positive attitude.
Essential Duties and Responsibilities:
- Respond to user requests for support and resolve problems.
- Monitor and respond quickly and effectively to requests received through the helpdesk.
- Install, test, and configure new workstations, peripheral equipment, and software.
- Monitor system performance and functionality.
- Provide support to our driving associates in person and over the phone.
- Document process and solutions; Participate in Refinery projects as assigned.
Qualifications REQUIRED:
- Any combination of education, training, and experience providing the following knowledge, skills, and abilities:
- Minimum of one year of relevant technical experience
- Knowledge and/or experience with administrative functions and or the IT/Refining industry.
- Motivated and team oriented professional.
- Strong organizational, computer, and customer service skills
- Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task.
- Must be outgoing, confident, and self- motivated.
- Must possess ability to effectively learn and acquire new knowledge and skills.
- Willingness to work overnights or weekends if needed.
- Accurate typing at least 45 WPM.
- Hours for this position will be 6pm-6am Wednesday through Saturday.
Preferred:
- Bachelor’s Degree from an accredited University in Information Technology or related field
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