Member Services Rep - AACU Payments Processing - 10308

Ft. Worth, TX
Contracted
Experienced
Position: Member Services Rep – AACU Payments Processing
Position Type:  W2 Contract
Position Location:  Ft. Worth, TX

Job Purpose
Responsible for daily functions associated with direct payments and funds transfers at American Airlines Credit Union.

Principal Duties and Responsibilities
  • Perform general ledger balancing
  • Coordinate return items with members, outside vendors, the Federal Reserve Bank and other institutions
  • Assist other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
  • Work member cases/activities assigned
  • Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Federal Banking laws
  • Log, research and make necessary general ledger, account adjustments and/or returns
  • Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests
  • Research and verify incoming and outgoing funds transfer information
  • Communicate with vendor to process funds transfers
  • Understand and be familiar with outgoing and incoming funds transfer laws
  • Verify members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
  • Perform other duties as assigned
  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications
  • High school diploma or GED
  • Intermediate Excel and Word experience
Preferred Qualifications
  • Previous customer/member service experience
  • Previous banking or Credit Union experience
Knowledge, Skills & Abilities
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to exercise excellent customer service skills
  • Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
  • Ability to effectively communicate with all levels, both verbally and in writing
  • Ability to perform mathematical calculations and analyze data
  • Ability to effectively prioritize work and meet deadlines under high volume pressure
  • Ability to cross-train and perform any role assigned within department
  • Ability to interact professionally with all employees and members
  • Ability to work independently and with minimal supervision
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to work extended hours in support of business needs
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
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