Customer Experience Associate II - 7855

Tulsa, OK

Contracted

Experienced

Position: Customer Experience Associate II
Position Type: W2 Contract – No Benefits
Position Location: Bartlesville, OK
The Associate of Customer Experience will provide professional and courteous customer service to Phillips 66 Marketers and Dealers regarding their Network connectivity and credit card acceptance, Fuel Allocations Supply Management, and Extranet Support. The Help Desk Agent Level 1 position requires 24/7 availability, and the ability to provide customers with timely, accurate and efficient technical support.
Responsibilities May Include
Must be willing to work any shift.

Respond to customer inquiries via phone, IM, online networks, and/or email, troubleshoot and resolve issues with credit card processing.
Troubleshoot and Point-Of-Sale hardware, software and/or network connectivity issues.
Facilitate customer supply requests based on guidelines developed by Customer Supply Management (CSM).
Support consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
Support Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
Support Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).
Position Requirements Basic/Required:
Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays

Preferred:

Marketing business insight
Familiarity with EPOS equipment
Demonstrated ability to effectively work within a team environment
1 or more years of Information Systems Help Desk / Support experience
Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
Access to and knowledge of downstream systems which interface with the Credit Card System
Intermediate knowledge of all Microsoft Office software applications
Intermediate knowledge of computer, DSL and VSAT hardware
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to learn other software and web-based applications per the requirements of this role
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
Ability to write professional reports, business correspondence and procedure manuals
Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers
Excellent interpersonal and communication skills

** Looking for all shift schedules from day, evenings, weekends, and overnights.

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Are you legally authorized to work in the United States for any employer without sponsorship now or anytime in the future?*

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Do you have a working knowledge of communication devices/methods such as Broadband, VSAT, and DSL?*

Do you have an Intermediate level knowledge of all Microsoft Office, which includes Word, Excel, PowerPoint, SharePoint, etc.? Please explain your answer*

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Customer Experience Associate II - 7855

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