Benefits Associate Analyst -7553

Bartlesville, OK
Contracted
Experienced
Position: Benefits Associate/Analyst - 7553
Position: Type W2 Contract – No Benefits
Position Location:  Bartlesville, OK
Responsibilities May Include
  • Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests
  • Clearly communicate HR objectives, policies, procedures, and government regulations
  • Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels
  • Responsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations
  • Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources
  • Work as a team member focusing on the customer experience, providing outstanding customer support
  • Recommend or suggest methods to simplify and enhance processes, procedures, and technologies
  • Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and Phillips 66 policy compliance
  • Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact
  • Create and review knowledge article content
  • Performs other related duties as assigned
Required Qualifications:
  • Legally authorized to work in the job posting country
  • High School Diploma or GED equivalent
  • 3 or more years direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat
  • Proficient (perform the skill with limited assistance) in Word, Excel and PowerPoint
Preferred Qualifications
  • Human Resources experience
  • Experience in SuccessFactors
  • Ability to follow written procedures and security guidelines
  • Good analytical skills and proven problem-solving abilities in a time-critical environment
  • Must be motivated and a self-directed individual committed to providing a high level of customer service
  • A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required
  • Great attention to detail
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