Member Services Rep -AACU Mortgage Servicing-10618

FORT WORTH, TX

Contracted

Experienced

Job Title: Member Services Rep-AACU Mortgage Servicing

Job Type: W2 Contract

Job Duration: 3-4 month

Job Location: Fort Worth, TX 100% on-site

Job Purpose
Responsible for providing cross functional support in the Mortgage Servicing department at American Airlines Credit Union.
Principal Duties and Responsibilities

Set-up new loans in the FICS servicing system
Handle property tax/insurance policy issues and provide service to members’ questions regarding their property tax or insurance policy
Track and log legal documents related to mortgage processing
Prepare and image documents for record retention
Provide requested payoffs to members, loan officers, and other lenders
Review account information with members and requests corrections as necessary
Process legal documents when mortgage is paid in full
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

High school diploma or GED
Previous customer/member service experience

Preferred Qualifications

College degree in relevant field or equivalent relevant industry experience
Previous experience handling mortgages
Previous banking or Credit Union experience
Experience with Episys

Knowledge, Skills & Abilities

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Skilled in above average interpersonal and communication skills and professional telephone manners
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write Spanish is a plus
Ability to work well under deadlines and high-volume pressure
Ability to work in a diverse work environment
Ability to quickly learn and adapt well to change
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you authorized to work in the United States for any employer without sponsorship?*

Are you able to locate in Fort Worth, TX? This position requires on-site support.*

This position is a short term W2 contract position with a minimum of 3 month assignment paying $20.hr. Are you willing to accept this assignment?*

How many years of experience do you possess in banking/credit union or Mortgage processing?*

Do you possess intermediate to advanced levels in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)?*

Do you have the ability to speak, read, and write Spanish and English?*

Do you possess a bachelor's degree or higher?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.

Member Services Rep -AACU Mortgage Servicing-10618

Apply for this position